{"id":417,"date":"2024-09-13T11:21:18","date_gmt":"2024-09-13T09:21:18","guid":{"rendered":"https:\/\/alvstrom.se\/?page_id=417"},"modified":"2025-05-28T14:47:30","modified_gmt":"2025-05-28T12:47:30","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/alvstrom.se\/sv\/terms-of-service\/","title":{"rendered":"villkoren f\u00f6r tj\u00e4nsten"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Dessa Allm\u00e4nna Villkor (\u201cAvtalet\u201d) reglerar de st\u00e4dtj\u00e4nster som \u00c4lvStr\u00f6m St\u00e4dning och Utbildning (\u201cTj\u00e4nsteleverant\u00f6ren\u201d, \u201cvi\u201d, \u201coss\u201d, \u201cv\u00e5r\u201d) tillhandah\u00e5ller till dig som kund (\u201cKund\u201d, \u201cdu\u201d, \u201cdin\u201d, \u201cditt\u201d) via v\u00e5r webbplats och bokningsformul\u00e4r. Genom att anv\u00e4nda v\u00e5ra st\u00e4dtj\u00e4nster godk\u00e4nner du dessa villkor.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Tj\u00e4nste\u00f6versikt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi erbjuder f\u00f6ljande typer av st\u00e4dtj\u00e4nster:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hemst\u00e4dning<\/strong>: Regelbunden st\u00e4dning anpassad efter dina \u00f6nskem\u00e5l.<\/li>\n\n\n\n<li><strong>Storst\u00e4dning<\/strong>: Grundlig och detaljerad st\u00e4dning av hemmet.<\/li>\n\n\n\n<li><strong>Flyttst\u00e4dning<\/strong>: Noggrann st\u00e4dning vid utflyttning enligt hyresv\u00e4rds eller fastighets\u00e4gares krav.<\/li>\n\n\n\n<li><strong>Specialst\u00e4dning<\/strong>: Tj\u00e4nster som f\u00f6nsterputsning, inv\u00e4ndig reng\u00f6ring av vitvaror m.m. enligt \u00f6verenskommelse vid bokning.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Du v\u00e4ljer \u00f6nskad tj\u00e4nst via v\u00e5rt offert- eller bokningsformul\u00e4r, d\u00e4r du ocks\u00e5 kan l\u00e4mna specifika instruktioner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. St\u00e4dintervall och Tillg\u00e4nglighet<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">St\u00e4dfrekvens, dag och tid fastst\u00e4lls i samr\u00e5d med dig. Tiderna kan beh\u00f6va justeras vid of\u00f6rutsedda h\u00e4ndelser, men du kommer i s\u00e5 fall att informeras i god tid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Priser och Betalning<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Priset framg\u00e5r i offerten och inkluderar moms samt RUT-avdrag d\u00e4r det \u00e4r till\u00e4mpligt.<\/li>\n\n\n\n<li>Betalning sker via faktura inom 14 dagar. Vid f\u00f6rsenad betalning tillkommer dr\u00f6jsm\u00e5lsr\u00e4nta enligt r\u00e4ntelagen (8 %).<\/li>\n\n\n\n<li>Du ansvarar f\u00f6r att betala det belopp som motsvarar RUT-avdraget om det nekas av Skatteverket.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Avbokningspolicy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avbokning eller ombokning m\u00e5ste g\u00f6ras minst 48 timmar f\u00f6re st\u00e4dtillf\u00e4llet f\u00f6r att undvika avgifter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avbokning 24\u201348 timmar innan: 25 % avgift.<\/li>\n\n\n\n<li>Avbokning mindre \u00e4n 24 timmar innan: 50 % avgift.<\/li>\n\n\n\n<li>Om vi inte kan utf\u00f6ra st\u00e4dningen p.g.a. hinder du ansvarar f\u00f6r (t.ex. ingen tillg\u00e5ng till bostaden), debiteras 50 % av priset.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Kvalitet och N\u00f6jd-Kund-Garanti<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi levererar v\u00e5ra tj\u00e4nster med noggrannhet och professionalism. Om du inte \u00e4r n\u00f6jd med resultatet g\u00e4ller f\u00f6ljande:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hemst\u00e4dning och Djupst\u00e4dning<\/strong>: Reklamation m\u00e5ste ske inom 24 timmar efter avslutad st\u00e4dning.<\/li>\n\n\n\n<li><strong>Flyttst\u00e4dning<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Vid hyresbostad g\u00e4ller garantin tills hyresv\u00e4rd eller fastighets\u00e4gare genomf\u00f6rt slutbesiktning.<\/li>\n\n\n\n<li>Vid f\u00f6rs\u00e4ljning eller direkt \u00f6verl\u00e4mning till nya boende g\u00e4ller garantin i 48 timmar efter inflyttning.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Vi f\u00f6rs\u00f6ker i f\u00f6rsta hand \u00e5tg\u00e4rda problemet genom omst\u00e4dning. Om det inte \u00e4r m\u00f6jligt kan prisavdrag eller ers\u00e4ttning erbjudas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. St\u00e4dmaterial och Utrustning<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi tar med egna st\u00e4dprodukter om inget annat avtalats. Du kan beg\u00e4ra att vi anv\u00e4nder s\u00e4rskilda produkter eller utrustning (t.ex. dammsugare eller mopp) mot eventuell avgift.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Ansvar och F\u00f6rs\u00e4kring<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi \u00e4r fullt f\u00f6rs\u00e4krade via Trygg-Hansa f\u00f6r eventuella skador som uppst\u00e5r i samband med v\u00e5ra tj\u00e4nster.\nVi ansvarar dock inte f\u00f6r:\n\nSkador som fanns innan st\u00e4dningen.\n\nSkador p\u00e5 \u00f6mt\u00e5liga f\u00f6rem\u00e5l som inte s\u00e4krats.\n\nSkador som uppst\u00e5r p\u00e5 grund av kundens egna reng\u00f6ringsmedel.\n\nEventuella skador eller klagom\u00e5l ska rapporteras inom 24 timmar efter avslutad tj\u00e4nst<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. \u00c4ndringar av Tj\u00e4nst<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00f6r\u00e4ndringar av typ eller frekvens av st\u00e4dning ska g\u00f6ras via formul\u00e4ret eller direktkontakt. Vi f\u00f6rbeh\u00e5ller oss r\u00e4tten att justera eller avsluta tj\u00e4nster med rimligt varsel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Dataskydd<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vi f\u00f6ljer GDPR och skyddar dina personuppgifter enligt v\u00e5r <a>Privacy Policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Sekretess<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">B\u00e5da parter f\u00f6rbinder sig att inte dela konfidentiell information om den andra parten, om inte lagen kr\u00e4ver det.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Force Majeure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ingen part \u00e4r ansvarig f\u00f6r f\u00f6rseningar eller uteblivna tj\u00e4nster vid omst\u00e4ndigheter utanf\u00f6r parternas kontroll, s\u00e5som naturkatastrofer eller strejker.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Upps\u00e4gning<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avtalet kan s\u00e4gas upp av b\u00e5da parter. P\u00e5g\u00e5ende bokningar avslutas enligt \u00f6verenskommelse.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Tvistl\u00f6sning<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tvister som uppst\u00e5r med anledning av dessa villkor ska i f\u00f6rsta hand l\u00f6sas genom f\u00f6rhandling. Om f\u00f6rhandling inte lyckas ska \u00e4rendet avg\u00f6ras i svensk tingsr\u00e4tt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vid fr\u00e5gor, v\u00e4nligen kontakta oss:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c4lvStr\u00f6m St\u00e4dning och Utbildning<\/li>\n\n\n\n<li>Email: <a>info@alvstrom.se<\/a><\/li>\n\n\n\n<li>Phone: 0764485643<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>These Terms of Service (\u201cAgreement\u201d) govern the services provided by \u00c4lvStr\u00f6m St\u00e4dning och Utbildning (\u201cService Provider,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d) to you, the customer (\u201cService Recipient,\u201d \u201cyou,\u201d \u201cyour\u201d), through our website and service forms. By using our cleaning services, you agree to these terms. 1. Service Overview We offer a range of cleaning services, including: You [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-417","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"These Terms of Service (\u201cAgreement\u201d) govern the services provided by \u00c4lvStr\u00f6m St\u00e4dning och Utbildning (\u201cService Provider,\u201d \u201cwe,\u201d \u201cus,\u201d \u201cour\u201d) to you, the customer (\u201cService Recipient,\u201d \u201cyou,\u201d \u201cyour\u201d), through our website and service forms. By using our cleaning services, you agree to these terms. 1. 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